Frequently asked questions
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About Perfect Host
Do you work with businesses outside Saudi Arabia?
Yes. We serve the whole Gulf and clients elsewhere since 2006, and invoice in your currency.
Do I own my site, domain and code?
Always. Domains are registered to your company, and code and designs are handed over on payment.
How do I follow my project after signing?
From the client area: see milestones and progress, approve deliverables, message the team and pay invoices — all in one place.
How can I pay?
Bank transfer, or online by card, mada and Apple Pay through a secure payment gateway.
Is the first consultation really free?
Yes — 30 minutes with a specialist to understand your needs and suggest a path, no commitment.
What if my site goes down at night?
Monitoring detects it within minutes and alerts you and us. Enterprise care plans include 24/7 critical response.
Pricing & billing
Does the price go up at renewal?
No. Renewal is your subscription price, locked to your service on order day. No teaser rate that doubles after year one.
Monthly vs yearly?
Yearly costs ten months — two months free — paid once.
Do prices include VAT?
Listed prices exclude VAT, which is added clearly on the invoice.
How do I pay?
Bank transfer, or online with mada, Apple Pay and cards. You get an instant invoice in your dashboard.
How do I cancel?
Open a ticket from your dashboard a week before renewal, and the next cycle isn't invoiced.
What don't marketing plans include?
The ad budget itself: you pay the platform directly and we manage and measure it — so you see where every riyal went.
Not sure where to start?
30 minutes with a specialist — free, no commitment. Leave with a clear next step.